FACTS FOR FAQS🔍🙌🏽💯
WHEN CAN I EXPECT MY DELIVERY?⌚
ANSWER
SWEET UTOPIAN has partnered with Deliver Club and they deliver on Fridays, Saturdays, and Sundays from the hours of 1:30 PM to 5:00 PM EST. In order to receive your order the same week of placing it, you must order BEFORE 5 PM EST on Thursdays. Check our Utopian Calendar to check out blackout days, limited flavor releases, and more.
CAN I CANCEL MY ORDER AFTER I ORDER IT?😑
ANSWER
For what!? Just kidding. Should you decide to cancel your order before it goes to production (before Thursdays at 1:00 PM EST), we will cancel it without charge. If your cancellation is made after 1:00 PM on Thursday and was previously expected to be delivered the same weekend, you will be charged in full. We do not offer refunds for returned cases or bottles.
HOW DO I CANCEL MY ORDER?🚦
ANSWER
To cancel your order navigate to your account by clicking the castle on the top header, finding the order you want to cancel in the Orders section and selecting cancel on the applicable order.
WHAT’S THE DIFFERENCE BETWEEN UTOPIAN MYLK AND THE ALMOND MILK I MAKE AT HOME?🌱
ANSWER
SWEET UTOPIAN mylk is always cold-pressed. The hydraulic cold-press method of mylk extraction provides a minimum mixing of air with the mylk, which results in very slow oxidation or decomposition. Cold-pressing mylk and using High Pressure Processing (HPP), enables our mylk to be bottled (without preservatives) and still maintain a 10-day shelf life. Household juicers and/or blenders, typically ‘rotary’ or ‘centrifugal,’ are overall less efficient.
CAN I DRINK MY UTOPIAN MYLK PAST THE ‘CONSUME BY’ DATE?🤷♀️
ANSWER
SWEET UTOPIAN MYLK contains no preservatives and is pasteurized by chemicals or heat, and therefore is highly perishable. Each mylk is labeled with a ‘consume by’ date — It is safe to consume the juice within the ‘consume by’ date, but not beyond.
WHAT IS PASTEURIZATION AND WHY ISN’T SWEET UTOPIAN MYLK PASTEURIZED?🥛
ANSWER
Pasteurized beverages are heated at high temperatures for a short time, prolonging the shelf life and ultimately rendering most beverages nutritionally deficient and pointless. About 98% of all beverages sold in the United States are pasteurized; unfortunately, heated pasteurization destroys the vital living nutrients of the nuts. SWEET UTOPIAN promotes the consumption of a living dairy alternative so we mindfully press, bottle, and sell a truly raw and unpasteurized base for our product – unheated and untreated.
IS THERE CARRAGEENAN IN UTOPIAN MYLK?🔍
ANSWER
We don’t use industrial stabilizers, emulsifiers or gums like carrageenan, or locust bean in our mylk base.
DO I HAVE TO REFRIGERATE MY MYLK?⛸
ANSWER
Absolutely. Our mylk is highly perishable and should be kept refrigerated when not being consumed
WHY IS MY MYLK SEPARATED? IS IT SPOILED?💧
ANSWER
Separation is natural and as long as the mylk is within the ‘consume by’ date and refrigerated properly, a two-tone mylk does not indicate spoilage. Always refrigerate your mylk, shake before consuming, and enjoy on or before the ‘consume by’ date.
WHY DON'T YOU ALLOW CUSTOMERS TO RETURN/RECYCLE BOTTLES FOR CREDIT?🌎
ANSWER
Sanitation is of primary importance in our process so we do not bring used bottles back into a sterile production environment. Currently, we do not have the commercial sanitation capabilities to guarantee proper sterilization of returned bottles. We encourage SWEET UTOPIAN consumers to recycle or reuse their bottles.
WHY DO YOU USE PLASTIC BOTTLES?🧜🏽♀️
ANSWER
During the HPP process, the bottles are submerged in water and placed under tons of pressure. The pressure not only destroys any harmful bacteria or microbes but, would also destroy glass bottles. FDA requirements prohibit untreated plant-based beverages from being sold wholesale.